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Credit Card Transaction Declined/Error in Transaction

The ColoradoGives Team
  • Updated

Sorry you were experiencing difficulties, and thank you for trying to donate. There could be several reasons why you are getting an error message:

 

  1. If you are getting an error message when trying to use a credit card, it is likely because information has not been entered correctly. Please ensure that:
  • the name on the card is being entered exactly as it appears on the card;
  • the credit card number does not have spaces or dashes;
  • the CVV matches the CVV on the card;
  • the expiration date does not have spaces, dashes, or slashes; and
  • the zip code entered is the zip code associated with the billing address for the card.

 

  1. If you are getting a message stating that your bank information is invalid, it is likely because information has not been entered correctly. Please ensure that:
  • the name entered in the “Account Holder Name” field does not contain any special characters (e.g., an ampersand);
  • the name entered in the “Account Holder Name” field is exactly as it appears on the check or savings account;
  • if there are multiple names on the account, then try just entering the first one;
  • The name entered in the “Bank Name” field is exactly as it appears on the check or savings account; 
  • the billing first name and last name entered must match what has been entered in the “Account Holder Name” field; and
  • the account and routing numbers do not have spaces.
  1. If you already have a donor account and are trying to use a saved payment method, please ensure that you have selected to use a saved payment method and that you have selected the actual saved payment method itself (even if there is only one listed).
  1. Is this an unusually large donation for your spending habits? If so, your credit card company’s fraud filters may be preventing it from processing. Please contact your credit card company directly to notify them that you are attempting to make this transaction.
  2. Ensure that you have clicked in the Checkbox to accept our Terms of Agreement
  3. Is this an International Transaction? We only accept donations from the United States, Canada, and Mexico.

 

 

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